Get in Touch
FAQs
Here's some extra information about how everything works. If you have any other questions, just use the form above.
What happens during the
30-minute taster session?
This free session is an opportunity for us to meet and get to know each other before you commit to any classes. You’ll get a chance to hear my accent and get a feel for how I speak while we talk about what your goals are, what you’d like to achieve, and any questions you have. I’ll explain the basics of how our one-to-one classes will work, so you’ll know exactly what to expect. It’s also a chance for both of us to decide whether we’re a good fit and will work well together.
What happens if I need to cancel a class?
I have a 24-hour cancellation policy for one-to-one classes. If you need to move a class, just let me know via WhatsApp or Teams and we’ll rearrange it. Moving a class isn’t a problem with at least 24 hours’ notice — I understand that life happens. However, I do have a lot of students and need to manage my diary carefully. Once a class is booked, that time is set aside for you, so if you cancel with less than 24 hours’ notice, or don’t turn up for your class, the lesson is forfeited and can’t be rearranged. This is because I can’t offer that time to another student at such short notice. Any rearranged class needs to be taken within the same calendar month, so classes can’t be carried over from one month to the next.
What do I need for my classes?
One-to-one classes take place online using Microsoft Teams. You’ll need a reliable internet connection and a device with a microphone. Classes are audio-only, as I don’t use a camera. You’ll also need WhatsApp for arranging your classes and keeping in touch. That’s it — I’ll provide everything else you need for your classes.
How are classes arranged?
Usually, we’ll find a regular day and time that works for both of us, and that slot becomes yours for as long as you need it. If your schedule doesn’t allow for a regular slot, that’s fine too. We can arrange your classes on a weekly basis around your availability. Some students have one class a week, while others prefer two or more. Lessons can be 60, 90, or 120 minutes, depending on your goals, your availability, and your budget. We’ll discuss the different options during your free 30-minute session, and decide what will work best for you.
Once we’ve agreed on how many classes you’ll have in a month and when they’ll take place, I’ll send you confirmation of these classes and the total cost. Payment is made by bank transfer in full before your first class of the month. Once you’ve paid, these classes are booked for you and the payment is non-refundable. If your plans change, you can still use your classes and rearrange them in line with my cancellation policy.
How do you handle confidentiality?
Our classes are private, and I understand that you may sometimes share personal, professional, or otherwise sensitive information with me. I will always treat what you share with the utmost care and discretion, and I will never share anything that could identify you or anyone else involved. The way I handle written materials depends on the type of classes we are having. I keep your completed exam work so I can assess your progress and refer back to it as we work together. If you’re working with professional documents, you can send them to me if you’re comfortable doing so, or we can simply share your screen and work on them together without me ever having a copy.